“There are three steps to successful communication.
- The first step is to know what you want. (know-what-you-want)
- The second step is to find out what the other person wants.
- The third step is to discover how you both can win.
Most of you already have the skills you need. All you have to do is change your words and your behaviors to reflect this philosophy. Oh, yes, and enjoy your interactions.” - Genie-Laborde
know-what-you-want
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Turn your goal into an outcome SFH-Outcome
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